Plain Speaking? Straight Talking?

Do you ever get frustrated when you don't get understood? You know you've said what you needed to say, yet the other person doesn't get it? Do you blame them?

Or when you are explaining a task, you get told they understand what is needed and how to do it. Then, you check-up, review, or worse, get a complaint and find out that they didn't know what you were talking about?

We got reminded in a recent workshop how important the way we speak impacts all we do. So in the workshop, we got asked – “what is the most important thing we can do to get heard?